Privacy Policy — Aluna Properties

Last updated: May 2026 · Aluna Properties Inc., Toronto, Ontario, Canada

1. Who we are

Aluna Properties Inc. ("Aluna", "we", "us") provides short-term rental hosting and property management services in Toronto and the Greater Toronto Area. Our principal place of business is 47 Mutual St, Toronto, ON M5B 0C6. You can reach us at info@alunaproperties.ca.

2. Information we collect

We collect information you provide directly to us:

Contact & booking inquiries — name, email address, phone number, and preferred travel dates when you submit an inquiry form.
Property owner information — name, contact details, and property information when you engage us for management services.
Communications — any messages you send us via email, phone, or our website contact forms.

We also collect limited technical data automatically when you visit our website, including IP address, browser type, pages visited, and referring URL, through standard server logs and analytics tools.

3. How we use your information

To respond to your booking inquiries and provide our services.
To communicate with you about your property management agreement.
To send you updates about our properties and services (you may opt out at any time).
To improve our website and understand how visitors use it.
To comply with legal obligations.

4. Sharing of information

We do not sell, rent, or trade your personal information. We may share it with:

Service providers — contractors and vendors who assist us in operating our business (e.g., email service providers, booking platforms such as Airbnb, VRBO, and Booking.com), bound by confidentiality obligations.
Legal requirements — where required by law, court order, or to protect rights and safety.

5. Data retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations, typically no longer than seven years for financial records and two years for general contact inquiries.

6. Your rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Withdraw consent for processing where we rely on consent.
Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at info@alunaproperties.ca.

7. Cookies & tracking

Our website uses minimal cookies required for operation. We do not use third-party advertising cookies. Analytics, if used, are configured to anonymise IP addresses. You may disable cookies in your browser settings without losing access to our core content.

8. Third-party links

Our website may link to third-party platforms (Airbnb, Instagram, LinkedIn, etc.). We are not responsible for the privacy practices of those platforms and encourage you to review their policies.

9. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, or loss. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact

Questions or concerns about this policy:
Aluna Properties Inc.
47 Mutual St, Toronto, ON M5B 0C6
info@alunaproperties.ca
+1 (647) 761-1646